These terms and conditions of sale which appear on all invoices are the terms and conditions upon which Cachet Works USA LLC and its U.S. subsidiaries (together “CWU”) make all sales. CWU will not accept any other terms and conditions of sale, unless Buyer and CWU have executed a written agreement which specifically modifies, supersedes and/or replaces these terms and conditions. Acceptance of all purchase orders is expressly made conditional upon Buyer’s assent, expressed or implied, to the terms and conditions set forth herein without modification or addition.

 

  1. ACCEPTANCE OF PURCHASE ORDERS

Buyer’s acceptance of these terms and conditions shall be indicated by any of the following, whichever first occurs: (a) Buyer’s making of an offer to purchase Product from CWU; (b) Buyer’s written acknowledgment hereof; (c) Buyer’s acceptance of any shipment of any part of the items specified for delivery (the “Products”); or (d) any other act or expression of acceptance by Buyer. CWU’s acceptance is expressly limited to these terms and conditions in their entirety without addition, modification or exception, and any term, condition or proposals hereafter submitted by Buyer (whether oral or in writing) which is inconsistent with or in addition to these terms and conditions is objected to and is hereby rejected by CWU. CWU’s silence or failure to respond to any such subsequent or different term, condition or proposal shall not be deemed to be CWU’s acceptance or approval thereof.

 

  1. DELIVERY

Unless otherwise agreed in writing, delivery shall be made in accordance with CWU’s shipping policy in effect on the date of shipment. See “Cachet Works Shipping Policy” below.

 

 

Domestic: For all domestic transactions, unless otherwise stated on the front of the invoice, title to the Products and all risk of loss or damage with respect to the Products shall pass to Buyer upon delivery by CWU to the carrier or Buyer’s representative at CWU’s logistics center.

 

  1. PRICE AND PAYMENT

Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes), as well as import or customs duties, license fees and any other similar charges, however designated or levied on the sale or delivery of the Products or measured by the purchase price paid for the Products. CWU’s prices set forth on the front side of the invoice do not include such taxes, fees and charges. Exemption certificates must be presented to CWU prior to shipment if they are to be honored.

 

Payment Terms: Unless otherwise specified, the payment terms are 100% advance via wire transfer or PayPal (Fees applicable). CWU, at its discretion, may require reasonable advance assurances of payment through irrevocable bank letters of credit or otherwise. All unpaid invoices shall bear interest at an amount equal to 1-1/2% of the outstanding balance per month (or the maximum rate of interest allowed to be contracted for by law, whichever is less), commencing upon the date payment is due. Buyer’s failure to make timely payment may result in such action as commencement of proceedings for collection, revocation of credit, stoppage of shipment, delay or cessation of future deliveries, repossession of unpaid delivered goods and termination of any one or more sales agreements. Notwithstanding any “net” payment provisions specified on the invoice, CWU shall have no continuing obligation to deliver Products on credit, and any credit approval may be withdrawn by CWU at any time and without prior notice. CWU retains (and Buyer grants to CWU by submitting a purchase order) a security interest in the Products to secure payment in full and compliance with these terms and conditions of sale. Buyer agrees to execute any additional documents necessary to perfect such security interest.

 

Collections: In the event the sales invoice shall be placed by CWU in the hands of an attorney or collection agency for the purpose of collection, with or without litigation, or for the purpose of enforcing CWU’s security interest in the Products, the Buyer agrees to pay any and all costs associated with such placement, including, without limitation, attorney’s fees and costs incurred prior to, during, or subsequent to trial, and including, without limitation, collection, bankruptcy, or other creditor’s rights proceedings.

 

Currency: If a sale is to occur, or the Product is to be shipped, outside of the United States, Buyer acknowledges and agrees that the amount due CWU is contracted in U.S. Dollars and that payment in U.S. Dollars is of the essence. Any payment by Buyer in local currency or the receipt by CWU of local currency as a consequence of enforcement procedures against Buyer will be deemed an authorization for CWU to use that local currency to purchase U.S. Dollars or, if such purchase is prohibited by local law, an authorization to purchase appropriate bonds or other instruments and export them from the Buyer’s country in order to convert the currency into U.S. Dollars and apply the proceeds to the payment of any amounts owed to CWU by Buyer. Any deficiency as a result of conversion of payment into U.S. Dollars shall be the responsibility of Buyer.

 

  1. RETURNS

Any return of the Products purchased hereunder, whether for stock balancing purposes or because such Products are claimed to be defective, shall be governed by CWU’s Product Return policies in effect on the date of the invoice, or as otherwise provided by CWU to Buyer in writing. CWU’s Product Return policies are located at www.techdata.com. CWU reserves the right to modify or eliminate such policies at any time. Although CWU’s policies may permit Buyer to return Products claimed to be defective under certain circumstances, CWU makes no representations or warranties of any kind with respect to the Products. CWU HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. CWU WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST OR EXPENSE FOR BREACH OF WARRANTY. The right to return defective Products, as previously described, shall constitute CWU’s sole liability and Buyer’s exclusive remedy in connection with any claim of any kind relating to the quality, condition or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. In the event CWU issues a return authorization to Buyer allowing Buyer to return Product to CWU, Buyer will deliver the Product to CWU’s address in the United States, if so required by CWU, and Buyer shall bear all applicable federal, state, municipal and other government taxes (such as sales, use and similar taxes) as well as import or customs duties, license fees and similar charges, however designated or levied, on any replacement Product to be shipped by CWU to Buyer.

 

  1. LIMITATION OF LIABILITY

CWU SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE AGREEMENT TO SELL PRODUCT TO BUYER OR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, LOSS OF USE, LOST DATA OR FOR ANY DAMAGES OR SUMS PAID BY BUYER TO THIRD PARTIES, EVEN IF CWU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE.

 

  1. GENERAL

These terms and conditions shall constitute the final, complete and exclusive agreement of the parties with respect to all sales by CWU to Buyer and shall supersede all prior offers, negotiations, understandings and agreements. Unless Buyer and CWU have executed a written agreement which specifically modifies, supersedes and/or replaces these terms and conditions, it is expressly agreed that no prior or contemporaneous agreement or understanding, whether written or oral, shall contradict, modify, supplement or explain these terms and conditions. No additional or different terms or conditions, whether material or immaterial, shall become a part of any sales agreement unless expressly accepted in writing by an authorized officer of CWU in the United States. Any waiver by CWU of one or more of these terms and conditions or any defaults hereunder shall not constitute a waiver of the remaining terms and conditions or of any future defaults. No failure or delay by either party in exercising or enforcing any right hereunder shall operate as a waiver thereof or preclude any other exercise or enforcement of its rights. Any provision of these terms and conditions that is prohibited or unenforceable under the laws of the State of Florida shall be ineffective to the extent of such prohibition or unenforceability, without impairing or invalidating the remaining provisions of these terms and conditions. All sales agreements shall be deemed made in, and shall be governed by, the laws of the State of Florida. The venue for any disputes arising out of any sales agreement shall be, at CWU’s sole and exclusive option, Pinellas County, Florida or the courts with proper jurisdiction at Buyer’s location. ALL SALES TRANSACTIONS EXCLUDE THE APPLICATION OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE.

 

  1. RESALE
  2. a) Buyer acknowledges, represents and warrants that it currently complies with, and at all times shall comply with, and shall not act to contravene, relevant laws, codes, and regulations applicable to the purchase and sale of Products under these terms and conditions. Buyer further acknowledges and agrees that the goods, software, and technology subject to these terms and conditions are subject to the export control laws and regulations of the United States, including, but not limited to, the Export Administration Regulations (“EAR”), and sanctions regimes of the U.S. Department of Treasury, Office of Foreign Asset Controls. Buyer shall not, without prior U.S. government authorization, export, reexport, or transfer any goods, software, or technology subject to these terms and conditions, either directly or indirectly, to any country subject to a U.S. trade embargo or to any resident or national of any such country, or to any person or entity listed on the “Entity List” or “Denied Persons List” maintained by the U.S. Department of Commerce or the list of “Specifically Designated Nationals and Blocked Persons” maintained by the U.S. Department of Treasury. In addition, any goods, software or technology subject to these terms and conditions may not be exported, re-exported, or transferred to an end-user engaged in activities related to weapons of mass destruction. Such activities include, but are not necessarily limited to, activities related to: (1) the design, development, production, or use of nuclear materials, nuclear facilities, or nuclear weapons; (2) the design, development, production, or use of missiles or support of missiles projects; and (3) the design, development, production, or use of chemical or biological weapons.
  3. b) Buyer recognizes that some Product sales are limited to a specified territory and shall not sell Products outside that territory. Such sales may constitute copyright or trademark infringement. Products purchased by Buyer may also be subject to additional usage restrictions or authorizations imposed by the Product manufacturer or publisher. Buyer is responsible for ensuring compliance with any such restrictions or authorizations.

 

SHIPPING POLICY

Shipping and Handling rates:

The price of shipping is determined by these variables:

  • Weight of shipment
  • Type of shipping method selected (Ground, Air, Truck, etc)
  • Additional charges should be expected for same-day or next-day shipping

 

Processing Time:

Once our Order Processing department receives an order, all details are checked meticulously to ensure that the order is correct, the payment has processed, and the customer is authorized to use said payment method. Once all of these prerequisites are met, the order is forwarded to our warehouse who will proceed with shipping. If the item ordered it in stock, it will be shipped out of our warehouse within 24 – 48 hours once the request is received. If the item ordered is not in stock, the customer will be notified and the item will be shipped once we receive backordered inventory for said item.

STANDARD SHIPPING: 2 – 5 business days once shipped
EXPEDITED SHIPPING: 1 – 2 business days once shipped

CERTIFIED REFURBISHED

Refurbished systems are pre-owned systems returned by the original owner for various to the manufacturer/company. These returns were pre-approved by the manufacturer/company and returned within the allotted return time period. Alternately, some refurbished systems have never been opened or powered on, and were returned because the recipient did not want it (I.e a gift). Purchasing a refurbished system is an eco-friendly solution.

Refurbished systems undergo a stringent “refurbishment process” to meet the benchmark specifications of the manufacturer’s brand new systems. Here are a few of the procedures followed for refurbished systems:

  • Fully tested and declared functional in all aspects
  • If there had been any defect parts upon arrival, these parts have been replaced with new parts and re-tested for functionality
  • Repackaged with all required manuals, brochures, cables and accessories identical to a new system

 

Refurbished systems might display the following titles:

Certified Refurbished:  These systems have had the factory seal broken (package opened) and have been rigorously tested for any and all defaults. Through the refurbishment process, these systems are brought up to or guaranteed to meet the expectations of the manufacturer’s new systems. These systems might have slight cosmetic blemishes.

Previously Ordered New: The original packaging for the system had been opened, but the system was not powered on. These systems generally do not have any cosmetic blemishes.

Used:  “Used” systems are second-hand systems have been powered on and used for an undisclosed amount of time. These systems do not undergo the refurbishment process, and are not reconditioned to meet “brand new” system specifications.

Scratch & Dent: While these systems might have cosmetic blemishes of varying degree, it does not effect their functionality. These systems generally only undergo a rebuilding and/or testing procedure.

There are two types of Refurbished systems:

Manufacturer Refurbished: Manufacturer Refurbished systems are rebuild or reconditioned to meet the manufacturer’s standard for a new machine. They have been rigorously tested to ensure that they meet these specifications. The warranty of the system is provided by the manufacturer and guaranteed under the manufacturer’s stipulations.

Seller Refurbished: A system refurbished by a seller is tested by the seller and parts (if need be) are replaced by the seller with new or functioning used parts. The seller determines the refurbishing process and what specifications or qualities they deem to meet a “brand new” system standard. The warranty and return policy on seller refurbished items are determined by the seller, and the original manufacturer has no connection with these policies.

If you have any additional questions regarding our refurbished items, please feel free to reach out to our Customer Support department who will be happy to answer your questions and provide any necessary information regarding our inventory.

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